This American Life senior producer Julie Snyder found herself in a ten-month battle with her phone company, MCI Worldcom, which had overcharged her $946.36. She spent hours on hold in a bureaucratic nowhere.

Host Ira Glass talks with This American Life producer Julie Snyder about a personal regime change that happened when she was a kid, after her parents got divorced and her stepdad came on the scene. She says that by the time her parents separated, literature on what to tell the children was everywhere, and the kids took it relatively well.