They are ordinary people who go undercover in coffee shops and chain stores, spying for The Man. This American Life producer Lisa Pollak reports.

What do you do when you think your apartment is being bugged? You call the apartment de-buggers. It's a weird job; still, someone's got to do it. This American Life producer Jane Feltes goes on a counterespionage mission.

Washington Irving Elementary School became a model of school reform in Chicago a decade ago. The school did it without adding a ton more money.

We continue with the story of Irving Elementary, and hear what's happened to make Cathy La Luz think about quitting. In just nine months, the reforms that had made the school a model began to unravel.

A former military man, Hank was hired by Custer Battles to clean up one of its other Iraq operations, guarding businessmen. He has a very clear idea of who he wants working for him: "flat-bellied, steely-eyed professionals." Instead, he's trying to tighten up a outfit whose workers once engaged in an extended firefight at a Baghdad hotel—against each other.

Karen Hahn, who works for Custer Battles at the airport, started out there screening women passengers—and learned a lot from their handbags. Unlike most people Nancy met in Iraq, Karen is not a former military person, she doesn't work with guns or big machines, and she's never been happier in her life.

Hundred of Iraqi police officers have been killed since the United States invaded Iraq. One Boston cop, Jerry Burke, is trying to keep them on the job, and train them in Western police practices.

Nancy finally gets Hank, the Custer Battles employee, to answer the question of whether he ever has any reservations about his mission—or the country's mission—in Iraq. (3 minutes)John Kimbrough composed original music for this week's show.